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Get advice from experts in debt solutions. We offer IVAs to help you manage your monthly payments and start the journey towards financial stability. Whether you've got catalogue debts spiralling out of control, or need to settle money loans, we have a solution to help you manage. 

 

We understand that being in debt can feel lonely and stressful, but you don't have to struggle on your own. Seek advice from professionals who will guide you every step of the way.

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SIMPLIFY DEBT LTD, registered as a limited company in England and Wales under company number: SC699376. Registered Company Address: 38 Dee Drive, Paisley, Scotland, PA2 0PR

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Contact hours: 

Monday - Friday: 9am - 8pm

Weekends: Email only

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Email us today!

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Address: The Standard Building, 94 Hope Street, Glasgow, G2 6PH

Phone: 0141 648 5235




 

Complaints Procedure

Here at Phoenix Insolvency Practitioners limited we do everything we can to make sure our customers get the best service possible. However, if you are unhappy, for any reason, we will address any issues raised as soon as possible.

How and Where to Complain:

If you are not satisfied with any aspect of our service, you can tell us about your complaint in the following ways:

Written Complaints:  Complaints, Phoenix Insolvency, The Forum, Tameside Business Park, Windmill Lane, Denton, M34 3QS

Telephone Complaints:  0161 826 5649 – Monday-Friday 10am-5pm

Email Complaints:  complaints@phoenixinsolvency.co.uk

How Long Will it Take:

We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three business days of receipt to confirm:

• receipt of your complaint.

• who is dealing with your complaint; and

• when we will contact you again.

We will aim to resolve your complaint quickly, but it may take longer if it is complex.  We will issue a final response within eight weeks of receipt of the complaint.

We will keep you informed on a regular basis but if you need an update, please call us on 0161 826 5649 and ask to speak to the person handling your complaint

If We Cannot Reach agreement with you:

If we cannot reach agreement with you then you can contact the Insolvency Complaints Gateway by:

• – calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 9am to 5pm), find out about call charges

• – completing the online complaints form on the Insolvency Service website https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx  or

• – emailing the Insolvency Service on insolvency.enquiryline@insolvency.gov.uk or

• – completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA

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Catherine Varney is authorised by the Institute of Chartered Accountant in England and Wales (ICAEW) and can be contacted at the following address:

ICAEW, Chartered Accountants’ Hall, Moorgate Place, London, EC2R 6EA https://www.icaew.com/

Useful Links: https://www.financial-ombudsman.org.uk/